Recent Binet Business
Consulting assignments have included:
- Developing recommendations
to a high-profile infrastructure maintenance organisation for the redesign
of and technology support to their Service Management and Despatch functions.
This included SLA management and escalation and automated despatch of
work orders to the mobile workers.
- Defining, selecting
and managing the implementation of the infrastructure for a major multi-level
marketing organisation that amalgamated their Australasian contact centre
operations at a single site in East Tamaki, Auckland.† Ongoing assistance
with further project phases. Click here
to view a full case study of this assignment.
- Project Managing
replacement PBX equipment into a number of installations, including amulti-site
legal office, a major hotel and a radio station. ∑
- Assisting a telecommunications
equipment and service provider to improve the Service Management processes
to ensure greater customer satisfaction, improved productivity and better
internal reporting and KPI measurement.
- Assisting with of
the development and Quality Assurance of equipment sales proposals.
- Peer review and opportunity
assessment for an organisation who were considering 'productising' an
internal Workflow and Contact Management software application for general
- Undertaking a Feasibility
Study for a consortium of major organisations into the establishment of
a large telehousing facility.
- Developing a sales
proposal for a New Zealand networks company to an overseas-based telecommunications
organisation for network and facilities management services.
- Project Management
to successful completion of the first major deliverables for the integration
of two IT help desks for a major corporate, and the implementation of
Vantive as the helpdesk CRM tool.
- Defining the Contact
Centre requirements and selection of an outsource service provider for
a startup e-business organisation.
- Defining the Customer
Relationship Management business requirements for an organisation embarking
upon an e-business strategy, and defining how these relate to their current
call centre and retail POS environments.
- Investigating the
Management Reporting available in a government departmentís call centre,
and recommending improvements to enable them to support the organisationís
strategic goals, including the planned move from a call centre to a multi-media
on Business Outcomes
us for a confidential
discussion on how Binet Business Consulting's expertise could be used to benefit
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