Roger Brown

Business and IT Consultant

Roger's client organisations have included:

Amway Australia and New Zealand UnitedNetworks
Siemens Energy Services Air New Zealand
New Zealand Immigration Health Waikato
EziBuy Auckland Healthcare
Quantum-Prestige Gardner Fashions
Compaq New Zealand Carter Holt Building Supplies
GKC Bakeries and Oliver's Deli and Bakery The Sheraton Hotel & Towers, Auckland
MaiFM Phillips Fox
Hypertainment Navman
EnvroWaste Services MedTech Global Ltd
Wine-Searcher.com Downer Commspec Ltd
Telecom New Zealand Standards New Zealand
Apollo Health and Wellness Centre Deleur Investments Ltd

Areas in which Roger has recently assisted customers include:

Business sale, negotiation and Due Diligence
Strategic advice and analysis
Member of senior management team
Successfully of preparation of R&D funding proposals
Contact (Call) Centre process and technology optimisation
Service Management Processes and Costing
Customer (Relationship) Management
Computer Telephony Integration (CTI)
Integrated Voice Response (IVR)
Management Reporting
Electronic workflow and automated escalation
Requirements definition and outsource provider selection
Investigation into the effect on the call centre of the implementation of an e-business strategy
Multimedia contact blending
Sales strategy and proposal development
Business strategy development and implementation
Programme and Project Management

Other application areas with which Roger is familiar, include

Governance
AgriBusiness
Patient Management and Care Planning (both Primary and Secondary)
Casemix and clinical costing
Stock (Inventory) Control
Sales Order processing
Billing, Accounts Payable and Receivable

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CV Summary: Roger Brown

Amway Case Study

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Binet Business Consulting 2002 - 2008